Solutions

Every team's process is different.
Their questions are alike.

Where do we wait? Why does it come back? What should we fix first? AVOREX answers these questions for each function, using your own process data.

Operations

Where are we losing time?

Operations teams see the results; AVOREX shows the process behavior that produces them.

Questions answered

  • Which activity does waiting pile up in?
  • Why is cycle time growing?
  • Which instances behave unusually?

What AVOREX looks at

  • Waiting and duration contribution per activity
  • Median and P90 cycle time
  • Variation and anomaly signals
Finance

Why are approval and review steps slow?

In expense, advance and payment processes, delays usually concentrate in a few approval or review points.

Questions answered

  • How long does Manager Approval hold things up?
  • Does Accounting Review get stuck at month-end?
  • Which units do out-of-SLA records concentrate in?
Example: Expense / Advance →

What AVOREX looks at

  • Waiting in approval and review steps
  • SLA distribution by organizational unit
  • Returned items
Procurement

Why does the same request keep coming back?

Requests bouncing between review and revision create invisible rework.

Questions answered

  • How often does the Check → Revision loop occur?
  • Which requests deviate from the standard flow?
  • Which step is the best candidate for automation?
Example: Procurement →

What AVOREX looks at

  • Loops and repeated steps
  • High-variation instances
  • Unusual waits
Customer Operations

Which requests are about to miss their SLA?

Managing service levels consistently starts with seeing the risk before it happens.

Questions answered

  • Which open requests are at SLA risk?
  • Why is second-level review waiting?
  • What do reopened requests tell us?
Example: Customer Request / Service →

What AVOREX looks at

  • SLA risk and time remaining
  • Request lifecycle
  • Reopening patterns
Digital Transformation

What should we improve first?

Transformation budgets are limited. You need to start with the right process and measure the outcome.

Questions answered

  • Which process is the least healthy?
  • Where does automation help the most?
  • Did our change work?

What AVOREX looks at

  • Process Health comparison across processes
  • Before / after improvement metrics
  • Continuous monitoring
Use cases

Three processes, three different questions.

How AVOREX approaches the three processes where delays, rework and process health issues show up most often.

Use case 01

Expense / Advance

Focus
Delay & bottleneck
AVOREX
Analysis of waiting, SLA and returns in activities such as Manager Approval and Accounting Review.
Value
Reduce cycle time and focus on the right improvement area.
Ask AVO
"What is happening in the Advance process?"
Contribution to waitingSample
Request
4%
Manager Approval
42%
Accounting Review
31%
Payment
23%
RECOMMENDATION

Review approval workload, delegation and the distribution across organizational units.

The same approach applies to other processes: HRFinanceProcurementITSalesOperations
Who is AVOREX for?

Every role has its own question.

CEO / Management
Are our processes really efficient?

See the health of every process on one scale.

COO / Operations
Where are we losing time?

Surface the activities where waiting builds up.

CIO / IT
How do we get more value from our existing systems?

Get insight from the events your systems generate, without changing them.

Digital Transformation Team
What should we improve first?

Set priorities based on data.

Process Owner
Why is my process delayed?

See your process's bottleneck and its cause.

Continuous Improvement
Did our change actually work?

Measure the effect of an improvement, before and after.

Want to see it with your own process?

"We can start with expense, procurement or service processes."